Senior Jira Engineer

Company: East West Bank -
Location: El Monte
Posted on: February 1, 2025

Job Description:

IntroductionSince 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank focused on the U.S. and Greater China markets.OverviewWe are currently seeking a Sr. Jira Engineer with broad experience working within the Atlassian product stack. As a valued East West Bank team member, you will focus on partnering with ITSM Management to establish effective solutions to support IT operational efficiencies and controls.Responsibilities

• Support JIRA Software, JIRA Service Manager, Confluence administration, including creation and management of custom projects, workflows, security schemes, custom fields, dashboards, and reports configurations.
• Serve as Internal SME for cloud-based Jira, JSM, and Confluence.
• Meet with stakeholders to identify JIRA Project and Confluence needs and implement them as appropriate.
• Create and maintain detailed technical and user-facing documentation.
• Install, manage, and administer Jira add-ons, plugins, and extensions.
• Support and resolve issues as they arise with JIRA Projects and Confluence.
• Experience building collaboration spaces in Confluence; execute assigned system validation test cases to maintain a validated system state for JIRA/Confluence.
• Perform requirements gathering, business process workflows, and process improvement for JIRA/Confluence workflows.
• Conduct training for employees and new hires on JIRA and Confluence.
• Develop and compile training materials based on the areas needs.
• Create, maintain, and support dashboards and advanced filters for end users reporting capabilities.
• Create, manage, and support all administrative functions associated with the Atlassian product suite.
• Create complex JIRA workflows, project workflows, field configurations, screen schemes, permission schemes, and notification schemes.
• Gather requirements for business processes and determine ways to optimize and improve JIRA/Confluence setup and workflows.
• Promote adoption and best practices among the Atlassian user community.
• Define and manage the rollout of comprehensive workflows, screen schemes, permission schemes, and notification schemes.
• Refine current Jira processes to be more streamlined and uniform for agile teams.
• Provide JIRA subject matter expertise in discussions regarding governance within JIRA.
• Able to create Jira-based reports, dashboards, and planning views based on different user requirements.
• Support teams and senior executives with their reporting needs by developing dashboards directly in Jira.
• Work with Agile projects and processes with multiple cross-functional teams.Qualifications
  • 5+ years of Jira Software, Jira Service Management, and Confluence software administration experience.
  • 5+ years of experience with customization of tools like JIRA, Jira Service Desk, Asset Management, Atlassian Access, and Confluence.
  • 3+ years developing custom solutions using the Atlassian product suite.
  • Experience with various Atlassian Product features like Advanced Roadmaps, Structures, and sheets.
  • Experience in building integrations using Atlassian APIs.
  • Ability to navigate ambiguity, resolve user issues, and work autonomously.
  • Ability to work in a collaborative, team environment.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills to communicate with stakeholders and software development personnel.
  • Good verbal and written communication skills.
  • A great attitude and ability to work well with different personality types.
  • Knowledge of change management methodologies used to drive organizational change.
  • Completed a JIRA migration (DC/on-prem/server/Cloud) to cloud.
  • Created and configured Jira Service Management projects.
  • Knowledge of software development lifecycle; preferably with Agile Kanban/Scrum.
  • Must successfully complete a stringent background check as this is a financial institution.
  • Application development knowledge, with an understanding of Groovy, JavaScript, Python, or other scripting languages.CompensationThe base pay range for this position is USD $130,000.00/Yr. - USD $165,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.
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Keywords: East West Bank -, San Bernardino , Senior Jira Engineer, Engineering , El Monte, California