Technical Escalation Manager
Company: VirtualVocations
Location: Whittier
Posted on: February 3, 2025
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Job Description:
A company is looking for a Technical Escalation Manager to lead
high-profile customer and partner escalations.
Key Responsibilities
Manage customer escalations and coordinate resolution efforts with
internal stakeholders
Monitor and develop dashboards to proactively track trends and
recommend improvements
Facilitate daily and weekly stand-ups to report on key customer
issues and escalation status
Required Qualifications
Bachelor's and/or Master's degree in a technical discipline or
quantitative field
Minimum of 3 years' experience in complex SaaS Customer Support or
management
Proven track record of improving customer experience
collaboratively
Strong preference for working in ambiguous environments with little
direction
Ability and availability to be on call on weeknights and
weekends
Keywords: VirtualVocations, San Bernardino , Technical Escalation Manager, Executive , Whittier, California
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